Product Email Automation
This is the auto-responder list I use to gather feedback & generate questions to my products.
Generic welcome email with login/password (Day 0)
Nothing special here just the generic email sequence you send out with login/password and a link to the app.
Invite user to ask me anything (Day 2)
Instead of a forum I have a nice vote script app that allows users to vote on features, ask questions and report problems. The great thing, is that Google will index all content here. That way I can help not just 1 user but every user.
The script is “useresponse” which was the free open source edition that sadly got cut. I do have a copy of it though if someone is interested.
Invite user to make feature suggestion/improvements to app (Day 7)
Every version better! Its hard to get feedback on the internet. There is 2 ways, 1 ask for it, 2 install recording software and get it automatically. Unfortunately desktop apps don’t allow you to record actions easily or if at all.
Ask for a review testimonial (Day 14)
Always awesome to get positive feedback you can use on your sales copy.